{"id":2721,"date":"2025-08-12T21:39:31","date_gmt":"2025-08-12T21:39:31","guid":{"rendered":"https:\/\/villafarnesina.it\/service-charter-and-accessibility\/"},"modified":"2025-11-06T17:09:09","modified_gmt":"2025-11-06T17:09:09","slug":"service-charter-and-accessibility","status":"publish","type":"page","link":"https:\/\/www.villafarnesina.it\/en\/service-charter-and-accessibility\/","title":{"rendered":"Service charter and accessibility"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-8ibest-cd4ff735066d45caaef35d3ab8ca2574 main_color avia-section-huge avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll av-minimum-height av-minimum-height-100 av-height-100  container_wrap fullsize'   data-av_minimum_height_pc='100' data-av_min_height_opt='100'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2721'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8adjwl-e5820f0b0a406290f272b9d2ea557630\">\n#top .flex_column.av-8adjwl-e5820f0b0a406290f272b9d2ea557630{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n.responsive #top #wrap_all .flex_column.av-8adjwl-e5820f0b0a406290f272b9d2ea557630{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n<\/style>\n<div  class='flex_column av-8adjwl-e5820f0b0a406290f272b9d2ea557630 av_one_full  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-me92g4rv-57f469caec7d34c316c118a2f03919fc\">\n#top .av-special-heading.av-me92g4rv-57f469caec7d34c316c118a2f03919fc{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-me92g4rv-57f469caec7d34c316c118a2f03919fc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-me92g4rv-57f469caec7d34c316c118a2f03919fc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-me92g4rv-57f469caec7d34c316c118a2f03919fc av-special-heading-h1  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >SERVICE CHARTER AND ACCESSIBILITY<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-erjx-792920ba8ee365f758d192ce1e022812\">\n#top .hr.hr-invisible.av-erjx-792920ba8ee365f758d192ce1e022812{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-erjx-792920ba8ee365f758d192ce1e022812 hr-invisible  avia-builder-el-3  el_after_av_heading  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uldlx-1f0246290174d4636c97c407f53a61ec\">\n.avia-image-container.av-uldlx-1f0246290174d4636c97c407f53a61ec img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-uldlx-1f0246290174d4636c97c407f53a61ec .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-uldlx-1f0246290174d4636c97c407f53a61ec av-styling- avia-align-center  avia-builder-el-4  el_after_av_hr  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2321 avia-img-lazy-loading-not-2321 avia_image ' src=\"https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207.jpg\" alt='' title='Villa Farnesina Raffaello&#039;s Frescoes'  height=\"207\" width=\"1920\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207.jpg 1920w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-300x32.jpg 300w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-1030x111.jpg 1030w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-768x83.jpg 768w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-1536x166.jpg 1536w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-1500x162.jpg 1500w, https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_giardini_1920_207-705x76.jpg 705w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><\/div><\/div><\/p><\/div><div class='flex_column_table av-2n4at-76870f9ad9e35fb57cae49039662ea5a sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2n4at-76870f9ad9e35fb57cae49039662ea5a\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2n4at-76870f9ad9e35fb57cae49039662ea5a{\nmargin-top:0px;\nmargin-bottom:50px;\n}\n<\/style>\n<div  class='flex_column av-2n4at-76870f9ad9e35fb57cae49039662ea5a av_one_full  avia-builder-el-5  el_after_av_one_full  el_before_av_hr  first flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-le585-1f79f96fa54218217a8c7c188ff1d8c3\">\n#top .av-special-heading.av-le585-1f79f96fa54218217a8c7c188ff1d8c3{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-le585-1f79f96fa54218217a8c7c188ff1d8c3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-le585-1f79f96fa54218217a8c7c188ff1d8c3 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-le585-1f79f96fa54218217a8c7c188ff1d8c3 av-special-heading-h3 blockquote modern-quote  avia-builder-el-6  el_before_av_heading  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>Accademia Nazionale dei Lincei | Villa Farnesina<\/p>\n<\/div><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >SERVICE CHARTER AND ACCESSIBILITY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mecmnhlc-50588df801a95e884613429c6624e8f9\">\n#top .av-special-heading.av-mecmnhlc-50588df801a95e884613429c6624e8f9{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mecmnhlc-50588df801a95e884613429c6624e8f9 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mecmnhlc-50588df801a95e884613429c6624e8f9 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mecmnhlc-50588df801a95e884613429c6624e8f9 av-special-heading-h4 blockquote modern-quote  avia-builder-el-7  el_after_av_heading  el_before_av_textblock '><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >1. Characteristics of the charter <\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6qjed-7b1a457a2e40398fb7ce6a90f62fc0d8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Service Quality Charter meets a twofold need: to establish principles and rules governing the relationship between the administration providing the services and the citizens using them, in accordance with the principles of transparency; to support the director and his staff in defining their cultural project and identifying the stages of the improvement process. The Charter is therefore a communication and information tool that allows users to learn about the services offered and verify that standards are being met. The Charter will be updated periodically to consolidate the levels of quality achieved and record changes made through the implementation of improvement projects.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hli8t-211600a52dee6bb1c8ab0e3d077f96a7\">\n#top .av-special-heading.av-hli8t-211600a52dee6bb1c8ab0e3d077f96a7{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-hli8t-211600a52dee6bb1c8ab0e3d077f96a7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-hli8t-211600a52dee6bb1c8ab0e3d077f96a7 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-hli8t-211600a52dee6bb1c8ab0e3d077f96a7 av-special-heading-h4 blockquote modern-quote  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >2. Fundamental principles<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-b1xj9-9a4b0ac217b161de66e09b8a549396dd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>In carrying out its institutional activities, the Villa Farnesina is inspired by the following \u201cfundamental principles\u201d:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>The Villa as a cultural asset<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Significant for its recognised historical, architectural and artistic characteristics, it is a tourist attraction<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Transparency<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Transparency is understood as total accessibility to information. Compliance with this principle is the basis of the process of improving the quality of services, as defined by CIVIT resolutions.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Equality and impartiality<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Services are provided on the basis of the principle of equality, which guarantees equal treatment for all citizens.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Continuity<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The Villa guarantees continuity and regularity in the provision of services. In the event of difficulties or impediments, it undertakes to notify users in advance and to take all necessary measures to minimise inconvenience.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Participation<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The Museum promotes information on its activities and takes into account the needs and suggestions expressed by users, individually or collectively, when making management decisions.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Efficiency and Effectiveness<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The director and staff pursue the goal of continuously improving the efficiency and effectiveness of the service by adopting the most functional technological, organisational and procedural solutions for this purpose.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hosat-bf87f11301946bc85d7ba528cb2bf754\">\n#top .av-special-heading.av-hosat-bf87f11301946bc85d7ba528cb2bf754{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-hosat-bf87f11301946bc85d7ba528cb2bf754 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-hosat-bf87f11301946bc85d7ba528cb2bf754 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-hosat-bf87f11301946bc85d7ba528cb2bf754 av-special-heading-h4 blockquote modern-quote  avia-builder-el-11  el_after_av_textblock  el_before_av_textblock '><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >3. Description of the structure<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-g92f1-13d5cb305a7fe124b067328634e36653 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Legal status<\/strong><br \/>\nThe Museum is managed by the Accademia Nazionale dei Lincei, a non-economic public body (Statute approved by Decree of the Minister for Cultural Heritage and Activities on 2 August 2001).<\/p>\n<p><strong>Location<\/strong><br \/>\nThe Museum is located in Rome, at Via della Lungara 230. The Museum premises are equipped with security devices in compliance with national and international standards.<\/p>\n<p><strong>History<\/strong><br \/>\nThe Villa Farnesina is one of the most noble and harmonious creations of the Italian Renaissance. It was commissioned in the early 16th century by the Sienese banker Agostino Chigi to the architect Baldassarre Peruzzi and was frescoed by Raphael, Giulio Romano, Sebastiano del Piombo, Giovanni Antonio Bazzi, known as Sodoma, and Peruzzi himself. Agostino Chigi, known as \u201cil magnifico\u201d (the magnificent), lived here a splendid life as a patron of the Renaissance, surrounded by wealth and honours, protector of artists and friend of princes and cardinals, whom he loved to receive in his home. At the end of the 16th century, it was purchased by Cardinal Alessandro Farnese, from whom the name Farnesina derives, to distinguish it from Palazzo Farnese, on the other side of the Tiber. The villa passed to the Bourbons, then to the Duke of Ripalta on a long lease, and was finally purchased by the Italian state as the headquarters of the Accademia d&#8217;Italia. It is now the representative headquarters of the Accademia Nazionale dei Lincei.<\/p>\n<p><strong>Mission<\/strong><br \/>\nThe Museum&#8217;s mission is to preserve, protect and promote the works of art housed in the Villa&#8217;s architectural complex, a unique and extraordinary example of Italian Renaissance architecture.<\/p>\n<ul>\n<li>To broaden the knowledge of the artistic heritage to an ever wider audience, to ensure its protection and conservation, and to convey to present and future generations an awareness of the importance of this heritage for our country.<\/li>\n<li>To plan cultural initiatives to promote its heritage, organise conferences that promote knowledge of the heritage and the function of the Villa itself, also cooperating with other national and international museums and institutions.<\/li>\n<\/ul>\n<p><strong>Services<\/strong><br \/>\nThe Villa Farnesina offers the following services to the public:<\/p>\n<ul>\n<li><strong>Visitors Itinerary <\/strong><br \/>\nThe museum itinerary open to the public consists of: Loggia di Galatea, Loggia di Amore e Psiche, Sala delle Prospettive, Sala delle Nozze di Alessandro e Roxane, Galleria delle Grottesche, Sala del Fregio, Saletta pompeiana.<\/li>\n<li><strong>Printed catalogues<\/strong><br \/>\nA short guide to the Villa is available in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019). Information brochures are also available in nine<\/li>\n<li><strong>Audio guides and apps<\/strong><br \/>\nThe ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum app in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.<\/li>\n<li><strong>Activities<\/strong><br \/>\nThe Accademia Nazionale dei Lincei guarantees the scientific supervision of all educational initiatives through a commission made up of Lincei members.<\/li>\n<li>Website<br \/>\nThe section dedicated to the Villa on the institutional website of the Accademia Nazionale dei Lincei and the specific section dedicated to the Villa provide information in both Italian and English on the Villa and current cultural initiatives.<\/li>\n<li><strong>Ticket service<\/strong><br \/>\nThe ticket service is managed by the Accademia Nazionale dei Lincei. Booking a visit is not compulsory. Every second Sunday of the month, there is a guided tour with live Renaissance music (special ticket price and booking required). An online ticket service is available.<\/li>\n<li><strong>Cloakroom<\/strong><br \/>\nVisitors may leave any type of bag, umbrella, pushchair or other bulky items at their discretion. There is no space for storing suitcases or bulky luggage. The service is completely free of charge.<br \/>\nAuthorisation for photographic reproduction and photo sales service<br \/>\nIt is possible to purchase photographic reproductions from the Villa Farnesina Photo Archive, use images for publications, or take photographs with prior authorisation, which must be requested by email.<\/li>\n<li><strong>Bookshop<\/strong><br \/>\nLocated on the ground floor. Museum guides in Italian and English are available, as well as art publications on Raphael, the Villa Farnesina and the Accademia Nazionale dei Lincei, postcards, posters and DVDs.<\/li>\n<li><strong>Catering<\/strong><br \/>\nThere is currently no caf\u00e9 available to visitors.<\/li>\n<li><strong>Spaces available for hire<\/strong><br \/>\nCertain spaces located within the Villa Farnesina complex may be used outside opening hours. All requests for use of these spaces are reviewed and approved by the management of the Accademia Nazionale dei Lincei.<\/li>\n<li><strong>Security measures<\/strong><br \/>\nTo ensure the safety of the frescoes and visitors, all rooms accessible to the public are subject to video surveillance. All rooms, both those accessible to the public and those not accessible, are equipped with fire-fighting equipment. Visitors are asked to cooperate with the museum staff by complying with the prohibitions, which are posted at the entrance in the interest of all.<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mecmp6k8-311a10ac0563384a9b271be52c6bba11\">\n#top .av-special-heading.av-mecmp6k8-311a10ac0563384a9b271be52c6bba11{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mecmp6k8-311a10ac0563384a9b271be52c6bba11 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mecmp6k8-311a10ac0563384a9b271be52c6bba11 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mecmp6k8-311a10ac0563384a9b271be52c6bba11 av-special-heading-h4 blockquote modern-quote  avia-builder-el-13  el_after_av_textblock  el_before_av_table '><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >4. Commitments Quality standards<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div class='avia-data-table-wrap av-4nfa65-9ed8350ea30c0ad037cce907bb156ecc avia_responsive_table avia-table-1'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-14  el_after_av_heading  el_before_av_buttonrow '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class=''><br \/>\nQuality factors\/indicators<br \/>\n<\/th><th class=''><br \/>\nCommitments made by the Villa<br \/>\n<\/th><\/tr><tr class=''><td class=''><br \/>\nOpening days and hours<br \/>\n<\/td><td class=''><br \/>\nEvery weekday from 9:00 to 14:00 and the second Sunday of the month from 9:00 to 17:00.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nReception<br \/>\n<\/td><td class=''><\/td><\/tr><tr class=''><td class=''><br \/>\nTicket office hours:<br \/>\n<\/td><td class=''><br \/>\nThe ticket office is managed by the Accademia Nazionale dei Lincei. Free information material with key details about the Villa is available at the ticket office. An online ticket system is in place.on line.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nInformation and bookings<br \/>\n<\/td><td class=''><br \/>\nThe Villa undertakes to respond competently, comprehensively and promptly to requests for information and bookings by telephone and email, providing the relevant contact details. All useful tourist information about the Villa can be found at www.villafarnesina.it.<br \/>\nAll Villa staff are available to provide visitors with adequate information on how to visit the Villa.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nService staff and front-of-house staff<br \/>\n<\/td><td class=''><br \/>\nSecurity and ticket office staff wear uniforms. Staff are able to provide basic information and, if necessary, direct visitors to the relevant staff members.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nEasy access for people with disabilities<br \/>\nand disabled toilets<br \/>\n<\/td><td class=''><br \/>\nThe Museum is directly accessible to people with disabilities via a platform at the main entrance to the Villa (Loggia di Amore e Psiche). Access to the first floor is via a lift. Museum staff are available on request. Toilets for people with disabilities are located on the ground floor, outside the Villa.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nAccessibility<br \/>\n<\/td><td class=''><\/td><\/tr><tr class=''><td class=''><\/td><td class=''><br \/>\nAll rooms in the museum open to the public are accessible.<br \/>\nThey are cleaned systematically every day the museum is open and more thoroughly once a week.<br \/>\nThe rooms, areas open to the public and lift are monitored and maintained regularly.<br \/>\nEach room in the museum has an evacuation plan and a information sheet in Italian and English with a brief description of the decorative features.<br \/>\nThe bookshop sells short guides in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019) and brochures in nine languages (Italian, English, French, German, Spanish, Portuguese, Japanese and Chinese).<br \/>\nThe ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German).<br \/>\nThe Museum App in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.<br \/>\nThere is a section dedicated to the Villa on the Accademia&#8217;s website with all the necessary information on opening hours, costs and services, as well as the Villa&#8217;s own website.<br \/>\nGuided tours of the Accademia Nazionale dei Lincei: Saturdays at 10 a.m. (in English) and 12:30 p.m. (in Italian); second Sunday of the month at 12:30 p.m. with live music (reservation required); at 3 p.m. and 4 p.m. Guided tours are available for a fee and can be booked by individual visitors in several languages.<br \/>\n<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-1 td:nth-of-type(1):before { content: '\nQuality factors\/indicators\n'; } .avia-table-1 td:nth-of-type(2):before { content: '\nCommitments made by the Villa\n'; } <\/style><br \/>\n<div  class='avia-buttonrow-wrap av-mecob5yj-941f551c6a8ecd93e3b309e7fce327e1 avia-buttonrow-left  avia-builder-el-15  el_after_av_table  avia-builder-el-last '>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mecob55s-f0cc5ac103577bd4ba9ee738f709f703\">\n#top #wrap_all .avia-button.av-mecob55s-f0cc5ac103577bd4ba9ee738f709f703{\nmargin-bottom:5px;\nmargin-right:5px;\n}\n<\/style>\n<a href='https:\/\/villafarnesina.it\/wp-content\/uploads\/2025\/08\/Carta_Servizi_Accademia_Lincei_Villa_Farnesina_ITA.pdf'  class='avia-button av-mecob55s-f0cc5ac103577bd4ba9ee738f709f703 avia-icon_select-yes-left-icon avia-size-large avia-color-theme-color-highlight'   aria-label=\"Download Service Charter\"><span class='avia_button_icon avia_button_icon_left avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='download' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\">\n<title id='av-svg-title-1'>Download<\/title>\n<desc id='av-svg-desc-1'>Download<\/desc>\r\n<path d=\"M30.976 20.864q0.576 0.32 0.864 1.024t0.096 1.28l-0.896 4.928q-0.128 0.64-0.704 1.056t-1.28 0.416h-26.112q-0.704 0-1.28-0.416t-0.704-1.056l-0.896-4.928q-0.32-1.536 1.024-2.304l5.056-3.456h3.136l-5.44 4.16h5.696q0.256 0 0.384 0.256l1.28 3.52h9.6l1.28-3.52q0.256-0.256 0.384-0.256h5.696l-5.44-4.16h3.136zM24.32 10.56l-8.32 7.808-8.32-7.808h5.312v-8.192h6.080v8.192h5.248z\"><\/path>\r\n<\/svg><\/span><span class='avia_iconbox_title' >Download Service Charter<\/span><\/a>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8linx-b6bf7781670493c8e7accf78b1ef2a42\">\n#top .hr.av-8linx-b6bf7781670493c8e7accf78b1ef2a42{\nmargin-bottom:50px;\n}\n.hr.av-8linx-b6bf7781670493c8e7accf78b1ef2a42 .hr-inner{\nwidth:100%;\nborder-color:#c74e3b;\n}\n<\/style>\n<div  class='hr av-8linx-b6bf7781670493c8e7accf78b1ef2a42 hr-custom  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-91jtp-85e7cb11aab9c3b52f8d4a8d95b3c461\">\n#top .flex_column.av-91jtp-85e7cb11aab9c3b52f8d4a8d95b3c461{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n.responsive #top #wrap_all .flex_column.av-91jtp-85e7cb11aab9c3b52f8d4a8d95b3c461{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n<\/style>\n<div  class='flex_column av-91jtp-85e7cb11aab9c3b52f8d4a8d95b3c461 av_one_full  avia-builder-el-17  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><section  class='av_textblock_section av-mecnex8n-f7b93c03b60254d735fba0a749f0b304 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>The Service Quality Charter will be published on the website and will be periodically updated.<\/strong><\/p>\n<p>The contact person for the Charter\u2019s preparation is <strong>Dr. Virginia Lapenta<\/strong>, Curator \u2013 PhD in Conservation and Enhancement of Cultural Heritage.<br \/>\nProposals or suggestions should be sent by email to Dr. Virginia Lapenta (virginia.lapenta@lincei.it) or delivered to the Museum staff.<\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q6n3p-cd27885f6b08dbe57e0a7c1b29f93a1d\">\n.avia-section.av-q6n3p-cd27885f6b08dbe57e0a7c1b29f93a1d{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_storia_01.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-q6n3p-cd27885f6b08dbe57e0a7c1b29f93a1d .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#2a537a;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-q6n3p-cd27885f6b08dbe57e0a7c1b29f93a1d socket_color avia-section-default avia-no-border-styling  avia-builder-el-19  el_after_av_section  el_before_av_section  av-desktop-hide avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2721'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-733j65-d877248689d32b590d123cdcca6ce0e3 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-733j65-d877248689d32b590d123cdcca6ce0e3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-733j65-d877248689d32b590d123cdcca6ce0e3{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-733j65-d877248689d32b590d123cdcca6ce0e3 av_one_full  avia-builder-el-20  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mh4v5bul-2c2827215173cea6a3afe4b7bd7d2fea\">\n#top .av-special-heading.av-mh4v5bul-2c2827215173cea6a3afe4b7bd7d2fea{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mh4v5bul-2c2827215173cea6a3afe4b7bd7d2fea .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mh4v5bul-2c2827215173cea6a3afe4b7bd7d2fea .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mh4v5bul-2c2827215173cea6a3afe4b7bd7d2fea av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-21  avia-builder-el-no-sibling '><div class='av-subheading av-subheading_above'><p>Accademia Nazionale dei Lincei | Villa Farnesina<\/p>\n<\/div><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >SERVICE CHARTER AND ACCESSIBILITY <\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av_section_3'  class='avia-section av-mh4v4l1v-7f2daea8aa2210860e2f600a459569ab main_color avia-section-default avia-no-border-styling  avia-builder-el-22  el_after_av_section  avia-builder-el-last  av-desktop-hide avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2721'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-6uwy8d-f22ee4a4f5101b9f9859e43608a46c4f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6uwy8d-f22ee4a4f5101b9f9859e43608a46c4f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-6uwy8d-f22ee4a4f5101b9f9859e43608a46c4f{\nmargin-top:0px;\nmargin-bottom:50px;\n}\n<\/style>\n<div  class='flex_column av-6uwy8d-f22ee4a4f5101b9f9859e43608a46c4f av_one_full  avia-builder-el-23  el_before_av_hr  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6nptj1-bb25a49215e31a3a03e2e47f8d25716c\">\n#top .av-special-heading.av-6nptj1-bb25a49215e31a3a03e2e47f8d25716c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-6nptj1-bb25a49215e31a3a03e2e47f8d25716c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-6nptj1-bb25a49215e31a3a03e2e47f8d25716c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-6nptj1-bb25a49215e31a3a03e2e47f8d25716c av-special-heading-h3 blockquote modern-quote  avia-builder-el-24  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >1. Characteristics of the charter <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6hshqt-62c617ce349d3e23eada19b4c5982adb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Service Quality Charter meets a twofold need: to establish principles and rules governing the relationship between the administration providing the services and the citizens using them, in accordance with the principles of transparency; to support the director and his staff in defining their cultural project and identifying the stages of the improvement process. The Charter is therefore a communication and information tool that allows users to learn about the services offered and verify that standards are being met. The Charter will be updated periodically to consolidate the levels of quality achieved and record changes made through the implementation of improvement projects.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6g5911-8c90bc740f59938d294e188a6433eb81\">\n#top .av-special-heading.av-6g5911-8c90bc740f59938d294e188a6433eb81{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-6g5911-8c90bc740f59938d294e188a6433eb81 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-6g5911-8c90bc740f59938d294e188a6433eb81 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-6g5911-8c90bc740f59938d294e188a6433eb81 av-special-heading-h3 blockquote modern-quote  avia-builder-el-26  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >2. Fundamental principles<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-66qdyd-4ac955ef8219d7c3ee6f010bcc877e52 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>In carrying out its institutional activities, the Villa Farnesina is inspired by the following \u201cfundamental principles\u201d:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>The Villa as a cultural asset<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Significant for its recognised historical, architectural and artistic characteristics, it is a tourist attraction<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Transparency<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Transparency is understood as total accessibility to information. Compliance with this principle is the basis of the process of improving the quality of services, as defined by CIVIT resolutions.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Equality and impartiality<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Services are provided on the basis of the principle of equality, which guarantees equal treatment for all citizens.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Continuity<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The Villa guarantees continuity and regularity in the provision of services. In the event of difficulties or impediments, it undertakes to notify users in advance and to take all necessary measures to minimise inconvenience.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Participation<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The Museum promotes information on its activities and takes into account the needs and suggestions expressed by users, individually or collectively, when making management decisions.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Efficiency and Effectiveness<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The director and staff pursue the goal of continuously improving the efficiency and effectiveness of the service by adopting the most functional technological, organisational and procedural solutions for this purpose.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-63csn1-61af384f8adb05c84eaa3aa83ae9c064\">\n#top .av-special-heading.av-63csn1-61af384f8adb05c84eaa3aa83ae9c064{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-63csn1-61af384f8adb05c84eaa3aa83ae9c064 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-63csn1-61af384f8adb05c84eaa3aa83ae9c064 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-63csn1-61af384f8adb05c84eaa3aa83ae9c064 av-special-heading-h3 blockquote modern-quote  avia-builder-el-28  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >3. Description of the structure<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-5wbn7p-91bac087f7de4c930da10c86dba43555 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Legal status<\/strong><br \/>\nThe Museum is managed by the Accademia Nazionale dei Lincei, a non-economic public body (Statute approved by Decree of the Minister for Cultural Heritage and Activities on 2 August 2001).<\/p>\n<p><strong>Location<\/strong><br \/>\nThe Museum is located in Rome, at Via della Lungara 230. The Museum premises are equipped with security devices in compliance with national and international standards.<\/p>\n<p><strong>History<\/strong><br \/>\nThe Villa Farnesina is one of the most noble and harmonious creations of the Italian Renaissance. It was commissioned in the early 16th century by the Sienese banker Agostino Chigi to the architect Baldassarre Peruzzi and was frescoed by Raphael, Giulio Romano, Sebastiano del Piombo, Giovanni Antonio Bazzi, known as Sodoma, and Peruzzi himself. Agostino Chigi, known as \u201cil magnifico\u201d (the magnificent), lived here a splendid life as a patron of the Renaissance, surrounded by wealth and honours, protector of artists and friend of princes and cardinals, whom he loved to receive in his home. At the end of the 16th century, it was purchased by Cardinal Alessandro Farnese, from whom the name Farnesina derives, to distinguish it from Palazzo Farnese, on the other side of the Tiber. The villa passed to the Bourbons, then to the Duke of Ripalta on a long lease, and was finally purchased by the Italian state as the headquarters of the Accademia d&#8217;Italia. It is now the representative headquarters of the Accademia Nazionale dei Lincei.<\/p>\n<p><strong>Mission<\/strong><br \/>\nThe Museum&#8217;s mission is to preserve, protect and promote the works of art housed in the Villa&#8217;s architectural complex, a unique and extraordinary example of Italian Renaissance architecture.<\/p>\n<ul>\n<li>To broaden the knowledge of the artistic heritage to an ever wider audience, to ensure its protection and conservation, and to convey to present and future generations an awareness of the importance of this heritage for our country.<\/li>\n<li>To plan cultural initiatives to promote its heritage, organise conferences that promote knowledge of the heritage and the function of the Villa itself, also cooperating with other national and international museums and institutions.<\/li>\n<\/ul>\n<p><strong>Services<\/strong><br \/>\nThe Villa Farnesina offers the following services to the public:<\/p>\n<ul>\n<li><strong>Visitors Itinerary <\/strong><br \/>\nThe museum itinerary open to the public consists of: Loggia di Galatea, Loggia di Amore e Psiche, Sala delle Prospettive, Sala delle Nozze di Alessandro e Roxane, Galleria delle Grottesche, Sala del Fregio, Saletta pompeiana.<\/li>\n<li><strong>Printed catalogues<\/strong><br \/>\nA short guide to the Villa is available in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019). Information brochures are also available in nine<\/li>\n<li><strong>Audio guides and apps<\/strong><br \/>\nThe ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum app in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.<\/li>\n<li><strong>Activities<\/strong><br \/>\nThe Accademia Nazionale dei Lincei guarantees the scientific supervision of all educational initiatives through a commission made up of Lincei members.<\/li>\n<li>Website<br \/>\nThe section dedicated to the Villa on the institutional website of the Accademia Nazionale dei Lincei and the specific section dedicated to the Villa provide information in both Italian and English on the Villa and current cultural initiatives.<\/li>\n<li><strong>Ticket service<\/strong><br \/>\nThe ticket service is managed by the Accademia Nazionale dei Lincei. Booking a visit is not compulsory. Every second Sunday of the month, there is a guided tour with live Renaissance music (special ticket price and booking required). An online ticket service is available.<\/li>\n<li><strong>Cloakroom<\/strong><br \/>\nVisitors may leave any type of bag, umbrella, pushchair or other bulky items at their discretion. There is no space for storing suitcases or bulky luggage. The service is completely free of charge.<br \/>\nAuthorisation for photographic reproduction and photo sales service<br \/>\nIt is possible to purchase photographic reproductions from the Villa Farnesina Photo Archive, use images for publications, or take photographs with prior authorisation, which must be requested by email.<\/li>\n<li><strong>Bookshop<\/strong><br \/>\nLocated on the ground floor. Museum guides in Italian and English are available, as well as art publications on Raphael, the Villa Farnesina and the Accademia Nazionale dei Lincei, postcards, posters and DVDs.<\/li>\n<li><strong>Catering<\/strong><br \/>\nThere is currently no caf\u00e9 available to visitors.<\/li>\n<li><strong>Spaces available for hire<\/strong><br \/>\nCertain spaces located within the Villa Farnesina complex may be used outside opening hours. All requests for use of these spaces are reviewed and approved by the management of the Accademia Nazionale dei Lincei.<\/li>\n<li><strong>Security measures<\/strong><br \/>\nTo ensure the safety of the frescoes and visitors, all rooms accessible to the public are subject to video surveillance. All rooms, both those accessible to the public and those not accessible, are equipped with fire-fighting equipment. Visitors are asked to cooperate with the museum staff by complying with the prohibitions, which are posted at the entrance in the interest of all.<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5quy71-13438710c5eb99b2cb8fa65630b841c6\">\n#top .av-special-heading.av-5quy71-13438710c5eb99b2cb8fa65630b841c6{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-5quy71-13438710c5eb99b2cb8fa65630b841c6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-5quy71-13438710c5eb99b2cb8fa65630b841c6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-5quy71-13438710c5eb99b2cb8fa65630b841c6 av-special-heading-h3 blockquote modern-quote  avia-builder-el-30  el_after_av_textblock  el_before_av_table '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >4. Commitments Quality standards<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div class='avia-data-table-wrap av-k7u2t-d8f00f830127a41c8df00df948f453ad avia_scrollable_table avia-table-2'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-31  el_after_av_heading  el_before_av_buttonrow '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class=''><br \/>\nQuality factors\/indicators<br \/>\n<\/th><th class=''><br \/>\nCommitments made by the Villa<br \/>\n<\/th><\/tr><tr class=''><td class=''><br \/>\nOpening days and hours<br \/>\n<\/td><td class=''><br \/>\nEvery weekday from 9:00 to 14:00 and the second Sunday of the month from 9:00 to 17:00.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nReception<br \/>\n<\/td><td class=''><\/td><\/tr><tr class=''><td class=''><br \/>\nTicket office hours:<br \/>\n<\/td><td class=''><br \/>\nThe ticket office is managed by the Accademia Nazionale dei Lincei. Free information material with key details about the Villa is available at the ticket office. An online ticket system is in place.on line.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nInformation and bookings<br \/>\n<\/td><td class=''><br \/>\nThe Villa undertakes to respond competently, comprehensively and promptly to requests for information and bookings by telephone and email, providing the relevant contact details. All useful tourist information about the Villa can be found at www.villafarnesina.it.<br \/>\nAll Villa staff are available to provide visitors with adequate information on how to visit the Villa.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nService staff and front-of-house staff<br \/>\n<\/td><td class=''><br \/>\nSecurity and ticket office staff wear uniforms. Staff are able to provide basic information and, if necessary, direct visitors to the relevant staff members.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nEasy access for people with disabilities<br \/>\nand disabled toilets<br \/>\n<\/td><td class=''><br \/>\nThe Museum is directly accessible to people with disabilities via a platform at the main entrance to the Villa (Loggia di Amore e Psiche). Access to the first floor is via a lift. Museum staff are available on request. Toilets for people with disabilities are located on the ground floor, outside the Villa.<br \/>\n<\/td><\/tr><tr class=''><td class=''><br \/>\nAccessibility<br \/>\n<\/td><td class=''><\/td><\/tr><tr class=''><td class=''><\/td><td class=''><br \/>\nAll rooms in the museum open to the public are accessible.<br \/>\nThey are cleaned systematically every day the museum is open and more thoroughly once a week.<br \/>\nThe rooms, areas open to the public and lift are monitored and maintained regularly.<br \/>\nEach room in the museum has an evacuation plan and a information sheet in Italian and English with a brief description of the decorative features.<br \/>\nThe bookshop sells short guides in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019) and brochures in nine languages (Italian, English, French, German, Spanish, Portuguese, Japanese and Chinese).<br \/>\nThe ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German).<br \/>\nThe Museum App in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.<br \/>\nThere is a section dedicated to the Villa on the Accademia&#8217;s website with all the necessary information on opening hours, costs and services, as well as the Villa&#8217;s own website.<br \/>\nGuided tours of the Accademia Nazionale dei Lincei: Saturdays at 10 a.m. (in English) and 12:30 p.m. (in Italian); second Sunday of the month at 12:30 p.m. with live music (reservation required); at 3 p.m. and 4 p.m. Guided tours are available for a fee and can be booked by individual visitors in several languages.<br \/>\n<\/td><\/tr><\/tbody><\/table><\/div><br \/>\n<div  class='avia-buttonrow-wrap av-mhnno5l3-89c53f670aad87c4281623164f36c715 avia-buttonrow-left  avia-builder-el-32  el_after_av_table  avia-builder-el-last '>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mhnno4ye-3fa21060a3668b479d73f7fd8208c807\">\n#top #wrap_all .avia-button.av-mhnno4ye-3fa21060a3668b479d73f7fd8208c807{\nmargin-bottom:5px;\nmargin-right:5px;\n}\n<\/style>\n<a href='https:\/\/villafarnesina.it\/wp-content\/uploads\/2025\/11\/carta_dei_servizi_ENG-1.pdf'  class='avia-button av-mhnno4ye-3fa21060a3668b479d73f7fd8208c807 avia-icon_select-yes-left-icon avia-size-large avia-color-theme-color-highlight'   aria-label=\"Download Service Charter\"><span class='avia_button_icon avia_button_icon_left avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='download' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\">\n<title id='av-svg-title-2'>Download<\/title>\n<desc id='av-svg-desc-2'>Download<\/desc>\r\n<path d=\"M30.976 20.864q0.576 0.32 0.864 1.024t0.096 1.28l-0.896 4.928q-0.128 0.64-0.704 1.056t-1.28 0.416h-26.112q-0.704 0-1.28-0.416t-0.704-1.056l-0.896-4.928q-0.32-1.536 1.024-2.304l5.056-3.456h3.136l-5.44 4.16h5.696q0.256 0 0.384 0.256l1.28 3.52h9.6l1.28-3.52q0.256-0.256 0.384-0.256h5.696l-5.44-4.16h3.136zM24.32 10.56l-8.32 7.808-8.32-7.808h5.312v-8.192h6.080v8.192h5.248z\"><\/path>\r\n<\/svg><\/span><span class='avia_iconbox_title' >Download Service Charter<\/span><\/a>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxomt-edfc829070870a45f568fa725010f302\">\n#top .hr.av-kxomt-edfc829070870a45f568fa725010f302{\nmargin-bottom:50px;\n}\n.hr.av-kxomt-edfc829070870a45f568fa725010f302 .hr-inner{\nwidth:100%;\nborder-color:#c74e3b;\n}\n<\/style>\n<div  class='hr av-kxomt-edfc829070870a45f568fa725010f302 hr-custom  avia-builder-el-33  el_after_av_one_full  el_before_av_one_full  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dypwt-0ea390a3ecb00766b3cd1549b092614a\">\n#top .flex_column.av-dypwt-0ea390a3ecb00766b3cd1549b092614a{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n.responsive #top #wrap_all .flex_column.av-dypwt-0ea390a3ecb00766b3cd1549b092614a{\nmargin-top:0px;\nmargin-bottom:100px;\n}\n<\/style>\n<div  class='flex_column av-dypwt-0ea390a3ecb00766b3cd1549b092614a av_one_full  avia-builder-el-34  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><section  class='av_textblock_section av-a1359-c6241a79af1e6287c43ec07320138fd6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>The Service Quality Charter will be published on the website and will be periodically updated.<\/strong><\/p>\n<p>The contact person for the Charter\u2019s preparation is <strong>Dr. Virginia Lapenta<\/strong>, Curator \u2013 PhD in Conservation and Enhancement of Cultural Heritage.<br \/>\nProposals or suggestions should be sent by email to Dr. Virginia Lapenta (virginia.lapenta@lincei.it) or delivered to the Museum staff.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1786,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2721","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service charter and accessibility &#8226; Villa Farnesina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.villafarnesina.it\/en\/service-charter-and-accessibility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service charter and accessibility &#8226; Villa Farnesina\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.villafarnesina.it\/en\/service-charter-and-accessibility\/\" \/>\n<meta property=\"og:site_name\" content=\"Villa Farnesina\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/accademialincei\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-06T17:09:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.villafarnesina.it\/wp-content\/uploads\/2025\/08\/Villa_Farnesina_preview_image_pages-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.villafarnesina.it\/en\/service-charter-and-accessibility\/\",\"url\":\"https:\/\/www.villafarnesina.it\/en\/service-charter-and-accessibility\/\",\"name\":\"Service charter and accessibility &#8226; 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