SERVICE CHARTER AND ACCESSIBILITY

Accademia Nazionale dei Lincei | Villa Farnesina

SERVICE CHARTER AND ACCESSIBILITY

1. Characteristics of the charter

The Service Quality Charter meets a twofold need: to establish principles and rules governing the relationship between the administration providing the services and the citizens using them, in accordance with the principles of transparency; to support the director and his staff in defining their cultural project and identifying the stages of the improvement process. The Charter is therefore a communication and information tool that allows users to learn about the services offered and verify that standards are being met. The Charter will be updated periodically to consolidate the levels of quality achieved and record changes made through the implementation of improvement projects.

2. Fundamental principles

In carrying out its institutional activities, the Villa Farnesina is inspired by the following “fundamental principles”:

- The Villa as a cultural asset

Significant for its recognised historical, architectural and artistic characteristics, it is a tourist attraction

- Transparency

Transparency is understood as total accessibility to information. Compliance with this principle is the basis of the process of improving the quality of services, as defined by CIVIT resolutions.

- Equality and impartiality

Services are provided on the basis of the principle of equality, which guarantees equal treatment for all citizens.

- Continuity

The Villa guarantees continuity and regularity in the provision of services. In the event of difficulties or impediments, it undertakes to notify users in advance and to take all necessary measures to minimise inconvenience.

- Participation

The Museum promotes information on its activities and takes into account the needs and suggestions expressed by users, individually or collectively, when making management decisions.

- Efficiency and Effectiveness

The director and staff pursue the goal of continuously improving the efficiency and effectiveness of the service by adopting the most functional technological, organisational and procedural solutions for this purpose.

3. Description of the structure

Legal status
The Museum is managed by the Accademia Nazionale dei Lincei, a non-economic public body (Statute approved by Decree of the Minister for Cultural Heritage and Activities on 2 August 2001).

Location
The Museum is located in Rome, at Via della Lungara 230. The Museum premises are equipped with security devices in compliance with national and international standards.

History
The Villa Farnesina is one of the most noble and harmonious creations of the Italian Renaissance. It was commissioned in the early 16th century by the Sienese banker Agostino Chigi to the architect Baldassarre Peruzzi and was frescoed by Raphael, Giulio Romano, Sebastiano del Piombo, Giovanni Antonio Bazzi, known as Sodoma, and Peruzzi himself. Agostino Chigi, known as “il magnifico” (the magnificent), lived here a splendid life as a patron of the Renaissance, surrounded by wealth and honours, protector of artists and friend of princes and cardinals, whom he loved to receive in his home. At the end of the 16th century, it was purchased by Cardinal Alessandro Farnese, from whom the name Farnesina derives, to distinguish it from Palazzo Farnese, on the other side of the Tiber. The villa passed to the Bourbons, then to the Duke of Ripalta on a long lease, and was finally purchased by the Italian state as the headquarters of the Accademia d’Italia. It is now the representative headquarters of the Accademia Nazionale dei Lincei.

Mission
The Museum’s mission is to preserve, protect and promote the works of art housed in the Villa’s architectural complex, a unique and extraordinary example of Italian Renaissance architecture.

To broaden the knowledge of the artistic heritage to an ever wider audience, to ensure its protection and conservation, and to convey to present and future generations an awareness of the importance of this heritage for our country.
To plan cultural initiatives to promote its heritage, organise conferences that promote knowledge of the heritage and the function of the Villa itself, also cooperating with other national and international museums and institutions.

Services
The Villa Farnesina offers the following services to the public:

Visitors Itinerary
The museum itinerary open to the public consists of: Loggia di Galatea, Loggia di Amore e Psiche, Sala delle Prospettive, Sala delle Nozze di Alessandro e Roxane, Galleria delle Grottesche, Sala del Fregio, Saletta pompeiana.
Printed catalogues
A short guide to the Villa is available in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019). Information brochures are also available in nine
Audio guides and apps
The ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum app in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.
Activities
The Accademia Nazionale dei Lincei guarantees the scientific supervision of all educational initiatives through a commission made up of Lincei members.
Website
The section dedicated to the Villa on the institutional website of the Accademia Nazionale dei Lincei and the specific section dedicated to the Villa provide information in both Italian and English on the Villa and current cultural initiatives.
Ticket service
The ticket service is managed by the Accademia Nazionale dei Lincei. Booking a visit is not compulsory. Every second Sunday of the month, there is a guided tour with live Renaissance music (special ticket price and booking required). An online ticket service is available.
Cloakroom
Visitors may leave any type of bag, umbrella, pushchair or other bulky items at their discretion. There is no space for storing suitcases or bulky luggage. The service is completely free of charge.
Authorisation for photographic reproduction and photo sales service
It is possible to purchase photographic reproductions from the Villa Farnesina Photo Archive, use images for publications, or take photographs with prior authorisation, which must be requested by email.
Bookshop
Located on the ground floor. Museum guides in Italian and English are available, as well as art publications on Raphael, the Villa Farnesina and the Accademia Nazionale dei Lincei, postcards, posters and DVDs.
Catering
There is currently no café available to visitors.
Spaces available for hire
Certain spaces located within the Villa Farnesina complex may be used outside opening hours. All requests for use of these spaces are reviewed and approved by the management of the Accademia Nazionale dei Lincei.
Security measures
To ensure the safety of the frescoes and visitors, all rooms accessible to the public are subject to video surveillance. All rooms, both those accessible to the public and those not accessible, are equipped with fire-fighting equipment. Visitors are asked to cooperate with the museum staff by complying with the prohibitions, which are posted at the entrance in the interest of all.

4. Commitments Quality standards

Quality factors/indicators	Commitments made by the Villa
Opening days and hours	Every weekday from 9:00 to 14:00 and the second Sunday of the month from 9:00 to 17:00.
Reception
Ticket office hours:	The ticket office is managed by the Accademia Nazionale dei Lincei. Free information material with key details about the Villa is available at the ticket office. An online ticket system is in place.on line.
Information and bookings	The Villa undertakes to respond competently, comprehensively and promptly to requests for information and bookings by telephone and email, providing the relevant contact details. All useful tourist information about the Villa can be found at www.villafarnesina.it. All Villa staff are available to provide visitors with adequate information on how to visit the Villa.
Service staff and front-of-house staff	Security and ticket office staff wear uniforms. Staff are able to provide basic information and, if necessary, direct visitors to the relevant staff members.
Easy access for people with disabilities and disabled toilets	The Museum is directly accessible to people with disabilities via a platform at the main entrance to the Villa (Loggia di Amore e Psiche). Access to the first floor is via a lift. Museum staff are available on request. Toilets for people with disabilities are located on the ground floor, outside the Villa.
Accessibility
	All rooms in the museum open to the public are accessible. They are cleaned systematically every day the museum is open and more thoroughly once a week. The rooms, areas open to the public and lift are monitored and maintained regularly. Each room in the museum has an evacuation plan and a information sheet in Italian and English with a brief description of the decorative features. The bookshop sells short guides in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019) and brochures in nine languages (Italian, English, French, German, Spanish, Portuguese, Japanese and Chinese). The ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum App in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play. There is a section dedicated to the Villa on the Accademia’s website with all the necessary information on opening hours, costs and services, as well as the Villa’s own website. Guided tours of the Accademia Nazionale dei Lincei: Saturdays at 10 a.m. (in English) and 12:30 p.m. (in Italian); second Sunday of the month at 12:30 p.m. with live music (reservation required); at 3 p.m. and 4 p.m. Guided tours are available for a fee and can be booked by individual visitors in several languages.

Download Service Charter

The Service Quality Charter will be published on the website and will be periodically updated.

The contact person for the Charter’s preparation is Dr. Virginia Lapenta, Curator – PhD in Conservation and Enhancement of Cultural Heritage.
Proposals or suggestions should be sent by email to Dr. Virginia Lapenta (virginia.lapenta@lincei.it) or delivered to the Museum staff.

Accademia Nazionale dei Lincei | Villa Farnesina

SERVICE CHARTER AND ACCESSIBILITY

1. Characteristics of the charter

The Service Quality Charter meets a twofold need: to establish principles and rules governing the relationship between the administration providing the services and the citizens using them, in accordance with the principles of transparency; to support the director and his staff in defining their cultural project and identifying the stages of the improvement process. The Charter is therefore a communication and information tool that allows users to learn about the services offered and verify that standards are being met. The Charter will be updated periodically to consolidate the levels of quality achieved and record changes made through the implementation of improvement projects.

2. Fundamental principles

In carrying out its institutional activities, the Villa Farnesina is inspired by the following “fundamental principles”:

- The Villa as a cultural asset

Significant for its recognised historical, architectural and artistic characteristics, it is a tourist attraction

- Transparency

Transparency is understood as total accessibility to information. Compliance with this principle is the basis of the process of improving the quality of services, as defined by CIVIT resolutions.

- Equality and impartiality

Services are provided on the basis of the principle of equality, which guarantees equal treatment for all citizens.

- Continuity

The Villa guarantees continuity and regularity in the provision of services. In the event of difficulties or impediments, it undertakes to notify users in advance and to take all necessary measures to minimise inconvenience.

- Participation

The Museum promotes information on its activities and takes into account the needs and suggestions expressed by users, individually or collectively, when making management decisions.

- Efficiency and Effectiveness

The director and staff pursue the goal of continuously improving the efficiency and effectiveness of the service by adopting the most functional technological, organisational and procedural solutions for this purpose.

3. Description of the structure

Legal status
The Museum is managed by the Accademia Nazionale dei Lincei, a non-economic public body (Statute approved by Decree of the Minister for Cultural Heritage and Activities on 2 August 2001).

Location
The Museum is located in Rome, at Via della Lungara 230. The Museum premises are equipped with security devices in compliance with national and international standards.

History
The Villa Farnesina is one of the most noble and harmonious creations of the Italian Renaissance. It was commissioned in the early 16th century by the Sienese banker Agostino Chigi to the architect Baldassarre Peruzzi and was frescoed by Raphael, Giulio Romano, Sebastiano del Piombo, Giovanni Antonio Bazzi, known as Sodoma, and Peruzzi himself. Agostino Chigi, known as “il magnifico” (the magnificent), lived here a splendid life as a patron of the Renaissance, surrounded by wealth and honours, protector of artists and friend of princes and cardinals, whom he loved to receive in his home. At the end of the 16th century, it was purchased by Cardinal Alessandro Farnese, from whom the name Farnesina derives, to distinguish it from Palazzo Farnese, on the other side of the Tiber. The villa passed to the Bourbons, then to the Duke of Ripalta on a long lease, and was finally purchased by the Italian state as the headquarters of the Accademia d’Italia. It is now the representative headquarters of the Accademia Nazionale dei Lincei.

Mission
The Museum’s mission is to preserve, protect and promote the works of art housed in the Villa’s architectural complex, a unique and extraordinary example of Italian Renaissance architecture.

To broaden the knowledge of the artistic heritage to an ever wider audience, to ensure its protection and conservation, and to convey to present and future generations an awareness of the importance of this heritage for our country.
To plan cultural initiatives to promote its heritage, organise conferences that promote knowledge of the heritage and the function of the Villa itself, also cooperating with other national and international museums and institutions.

Services
The Villa Farnesina offers the following services to the public:

Visitors Itinerary
The museum itinerary open to the public consists of: Loggia di Galatea, Loggia di Amore e Psiche, Sala delle Prospettive, Sala delle Nozze di Alessandro e Roxane, Galleria delle Grottesche, Sala del Fregio, Saletta pompeiana.
Printed catalogues
A short guide to the Villa is available in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019). Information brochures are also available in nine
Audio guides and apps
The ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum app in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play.
Activities
The Accademia Nazionale dei Lincei guarantees the scientific supervision of all educational initiatives through a commission made up of Lincei members.
Website
The section dedicated to the Villa on the institutional website of the Accademia Nazionale dei Lincei and the specific section dedicated to the Villa provide information in both Italian and English on the Villa and current cultural initiatives.
Ticket service
The ticket service is managed by the Accademia Nazionale dei Lincei. Booking a visit is not compulsory. Every second Sunday of the month, there is a guided tour with live Renaissance music (special ticket price and booking required). An online ticket service is available.
Cloakroom
Visitors may leave any type of bag, umbrella, pushchair or other bulky items at their discretion. There is no space for storing suitcases or bulky luggage. The service is completely free of charge.
Authorisation for photographic reproduction and photo sales service
It is possible to purchase photographic reproductions from the Villa Farnesina Photo Archive, use images for publications, or take photographs with prior authorisation, which must be requested by email.
Bookshop
Located on the ground floor. Museum guides in Italian and English are available, as well as art publications on Raphael, the Villa Farnesina and the Accademia Nazionale dei Lincei, postcards, posters and DVDs.
Catering
There is currently no café available to visitors.
Spaces available for hire
Certain spaces located within the Villa Farnesina complex may be used outside opening hours. All requests for use of these spaces are reviewed and approved by the management of the Accademia Nazionale dei Lincei.
Security measures
To ensure the safety of the frescoes and visitors, all rooms accessible to the public are subject to video surveillance. All rooms, both those accessible to the public and those not accessible, are equipped with fire-fighting equipment. Visitors are asked to cooperate with the museum staff by complying with the prohibitions, which are posted at the entrance in the interest of all.

4. Commitments Quality standards

Quality factors/indicators	Commitments made by the Villa
Opening days and hours	Every weekday from 9:00 to 14:00 and the second Sunday of the month from 9:00 to 17:00.
Reception
Ticket office hours:	The ticket office is managed by the Accademia Nazionale dei Lincei. Free information material with key details about the Villa is available at the ticket office. An online ticket system is in place.on line.
Information and bookings	The Villa undertakes to respond competently, comprehensively and promptly to requests for information and bookings by telephone and email, providing the relevant contact details. All useful tourist information about the Villa can be found at www.villafarnesina.it. All Villa staff are available to provide visitors with adequate information on how to visit the Villa.
Service staff and front-of-house staff	Security and ticket office staff wear uniforms. Staff are able to provide basic information and, if necessary, direct visitors to the relevant staff members.
Easy access for people with disabilities and disabled toilets	The Museum is directly accessible to people with disabilities via a platform at the main entrance to the Villa (Loggia di Amore e Psiche). Access to the first floor is via a lift. Museum staff are available on request. Toilets for people with disabilities are located on the ground floor, outside the Villa.
Accessibility
	All rooms in the museum open to the public are accessible. They are cleaned systematically every day the museum is open and more thoroughly once a week. The rooms, areas open to the public and lift are monitored and maintained regularly. Each room in the museum has an evacuation plan and a information sheet in Italian and English with a brief description of the decorative features. The bookshop sells short guides in Italian and English (La Villa Farnesina a Roma, Franco Cosimo Panini 2019) and brochures in nine languages (Italian, English, French, German, Spanish, Portuguese, Japanese and Chinese). The ticket price includes an audio guide in five languages (Italian, French, English, Spanish and German). The Museum App in Italian, English and French can be downloaded for a fee from the Apple Store and Google Play. There is a section dedicated to the Villa on the Accademia’s website with all the necessary information on opening hours, costs and services, as well as the Villa’s own website. Guided tours of the Accademia Nazionale dei Lincei: Saturdays at 10 a.m. (in English) and 12:30 p.m. (in Italian); second Sunday of the month at 12:30 p.m. with live music (reservation required); at 3 p.m. and 4 p.m. Guided tours are available for a fee and can be booked by individual visitors in several languages.

Download Service Charter

The Service Quality Charter will be published on the website and will be periodically updated.

The contact person for the Charter’s preparation is Dr. Virginia Lapenta, Curator – PhD in Conservation and Enhancement of Cultural Heritage.
Proposals or suggestions should be sent by email to Dr. Virginia Lapenta (virginia.lapenta@lincei.it) or delivered to the Museum staff.

SERVICE CHARTER AND ACCESSIBILITY